Contact information

We are here to help!

To ensure you receive the fastest possible response, please use the correct contact method below. We are a small team working with independent pharmacy partners, so using the right channel helps us locate your information quickly.

1. For Order Updates & Customer Support (Recommended)

Please use the Contact Form below.

If your query relates to an existing order, shipping status, or a return, using this form allows our system to automatically link your message to your order details.

• Average Response Time: 24 - 48 Hours (Monday - Friday).

• Required Info: Please include your Order Number (e.g., #1001) so we can check the status with the pharmacy immediately.

[ CONTACT FORM ]

2. General Enquiries

For questions not related to an existing order—such as partnership proposals, press enquiries, or general product questions—you may email us directly.

• Email: hello@versetparfums.co.uk

• Important: Please do not use this email for order tracking or returns. Emails regarding existing orders sent to this address may be delayed as they are not routed to our support team.

3. Before You Contact Us

90% of questions can be answered immediately by checking the following:

• "Where is my order?"

  • Please check your inbox for the Shipping Confirmation email.

  • Click the Tracking Number inside to see the latest update from Royal Mail.

  • Note: Tracking can take up to 24 hours to update after dispatch.

• "Do you accept returns?"

  • Yes, on unopened and sealed items only. Please view our [Return & Refund Policy] for full instructions.